Santa's Lights Terms of Service & Installation Agreement

Last Updated: January 2026

These Terms of Service constitute a legally binding agreement between Santa's Lights ("Company," "we," "us," or "our") and the customer ("Client," "you," or "your"). By approving an estimate, submitting payment, or allowing installation to proceed, Client agrees to these Terms in full.

1. Scope of Services & Package Inclusions

Unless otherwise stated in writing, Santa's Lights packages include:

• Temporary use of lighting, mounting hardware, and installation materials
• Professional installation by trained technicians
• Stay-Lit Service Commitment during the active display period
• Removal at the end of the season or agreed display term
• Offsite storage for qualifying seasonal or rental programs, typically covering one seasonal cycle, stored at a facility owned, leased, or designated by Santa's Lights. All stored materials remain the sole property of Santa's Lights and are stored and maintained at Company discretion

Any services, materials, or modifications not expressly included in the approved estimate are excluded.

2. Stay-Lit Service Commitment

During the active display period, Santa's Lights will make commercially reasonable efforts to diagnose and repair lighting malfunctions reported by the Client.

• Service requests must be submitted in writing
• Initial response will occur within seventy-two (72) hours of notice, excluding weekends and holidays
• Repairs are subject to technician availability, property access, weather conditions, and safety considerations

Santa's Lights is not required to perform service where conditions are unsafe or impractical, including but not limited to high winds, precipitation, wet or icy surfaces, extreme temperatures, or other acts of God.

This commitment does not apply to outages or issues caused by external power failure, tripped breakers, tampering, vandalism, animals, landscaping changes, third-party interference, or conditions beyond Company control.

3. Ownership of Materials (Seasonal & Rental Installations)

Unless expressly stated otherwise in a signed written agreement:

• All lighting, hardware, wiring, controllers, and mounting materials remain the sole and exclusive property of Santa's Lights
• Client is granted a limited, temporary, revocable license to use these materials during the service period
• Client may not remove, alter, relocate, store, lend, sell, or permit third-party access to Company property

Unauthorized retention or interference may result in replacement charges, administrative fees, and legal action.

4. Permanent Lighting Installations

Permanent lighting systems are governed by a separate Permanent Lighting Agreement and are subject to the following general terms:

• Ownership of permanently installed lighting transfers to Client only if expressly stated in writing
• Installation workmanship warranties, if any, are defined in the Permanent Lighting Agreement
• Manufacturer warranties apply to lighting components and are subject to manufacturer terms
• Santa's Lights is not responsible for damage caused by structural movement, building modifications, electrical changes, third-party work, or acts of God

Ongoing maintenance, repairs, upgrades, or removals of permanent lighting systems are not included unless covered under a separate service or maintenance plan.

5. Payment Terms

• A non-refundable deposit of fifty percent (50%) is required to reserve an installation date
• Remaining balance is due within fourteen (14) calendar days of installation completion
• Late balances accrue a ten percent (10%) late fee every thirty (30) days until paid
• Client is responsible for all reasonable collection costs, including attorneys' fees, if enforcement is required

Failure to remit payment authorizes Santa's Lights to suspend service, remove installed materials, or pursue legal remedies.

6. Pricing, Estimates & Scope Adjustments

• Estimates are based on visible site conditions at the time of assessment
• Pricing may change due to hidden site conditions, Client-requested changes, or additional labor or materials
• No scope changes will be performed without Client approval
• Client approval of additional work constitutes acceptance of additional charges

7. Roof Access & Property Conditions

Client acknowledges and agrees:

• Roofs and structures are visually inspected only
• Pre-existing damage is documented when visible
• Installation methods are designed to minimize impact but inherently involve working at height

Santa's Lights is not responsible for latent defects, brittle roofing materials, structural failures, or hidden conditions.

Client warrants that all accessed surfaces are structurally sound and safe.

8. Electrical & Structural Assumptions

Estimates assume:

• Functional electrical outlets and breakers
• Adequate electrical load capacity
• Structurally sound attachment points

Electrical upgrades, repairs, or structural remediation are not included unless expressly stated.

9. Scheduling & Seasonal Priority

• Installation dates are reserved upon deposit receipt
• Exact arrival times are not guaranteed
• Seasonal removals are prioritized by compliance requirements and installation order

Delays caused by weather, access issues, or Client unavailability do not constitute breach.

10. Property Access Requirements

Client must ensure:

• Unobstructed access to all work areas
• Gate codes, HOA approvals, and permissions are provided in advance
• Pets, vehicles, and obstacles are cleared from installation zones

Failure to provide access may result in rescheduling, additional labor charges, or forfeiture of deposit.

11. Weather & Safety Delays

Santa's Lights reserves sole discretion to delay or reschedule work due to unsafe conditions including wind, rain, ice, heat, or hazardous surfaces.

Safety determinations are final and non-negotiable.

12. Cancellations & Termination

• Cancellations within seventy-two (72) hours of scheduled installation incur a cancellation fee equal to twenty-five percent (25%) of the total project value
• Seasonal installations canceled on or after November 1 incur a cancellation fee equal to fifty percent (50%) of the total project value
• Deposits are non-refundable once scheduling, labor allocation, or inventory commitment occurs

13. Limited Satisfaction Remedy

Client must notify Santa's Lights in writing within seventy-two (72) hours of installation completion of any dissatisfaction.

At Company discretion, remedies may include:

• Correction of workmanship
• Partial refund
• Full refund of amounts paid

Maximum liability shall not exceed the total amount paid by Client.

14. Limitation of Liability

To the fullest extent permitted by California law:

• Santa's Lights is not liable for indirect, incidental, or consequential damages
• Liability is strictly limited to the contract value
• Decorative lighting is not mission-critical infrastructure

15. Indemnification

Client agrees to indemnify and hold harmless Santa's Lights from claims arising from:

• Client instructions or representations
• HOA enforcement actions
• Third-party interference
• Client negligence or failure to disclose material conditions

16. Governing Law & Venue

This Agreement is governed by the laws of the State of California.

Any dispute shall be brought exclusively in the county where services were performed.

17. Entire Agreement

These Terms, together with the approved estimate and any applicable addenda, constitute the entire agreement between the parties and supersede all prior communications.

No waiver is valid unless in writing and signed by Santa's Lights.

Client Acknowledgment

By submitting payment or authorizing installation, Client confirms they have read, understood, and agreed to these Terms of Service.

Everyday: 8am-6pm

24/7 Support, Free Seasonal Maintenance

Serving Placer County, El Dorado County,
Sacramento County and Alameda County