Santa's Lights Terms of Service

Last Updated: May 2025

Package Inclusions

All Santa's Lights packages include:

• All required lighting, mounting hardware, and installation materials
• Full professional installation by trained technicians
• Stay-Lit Guarantee: free service calls for malfunctioning lights during the display period
• Timely removal after the event or season
• Secure offsite storage for one (1) full year (seasonal and rental programs only)

Ownership of Materials

Unless explicitly stated in a written agreement:

• All lighting, hardware, and installation materials remain the sole and exclusive property of Santa's Lights, regardless of display duration or physical location.
• Customers are granted temporary, revocable use of these materials for the service period.
• Unauthorized retention, relocation, or modification of Santa's Lights property will result in penalty fees and possible legal action.
• For permanent installations, ownership terms and warranties will be defined in a separate permanent application agreement.

Payment Terms

• A 50% deposit is due at the time of booking to reserve your installation date.
• The remaining balance (50%) is due within 14 calendar days of the completed installation.
• Failure to pay within this window will result in a 10% late fee, compounded every 30 days.
• Maintenance plans, if applicable, must follow separate billing cycles outlined in your agreement.

Pricing & Scope

• Your estimate reflects agreed-upon services and observed site conditions at the time of assessment.
• Price may adjust due to client-requested changes, unanticipated site issues, or additional materials/labor.
• No changes to the original scope will be executed without written approval by the client.

Roof Access & Site Conditions

Roof conditions will be visually assessed and photographed prior to installation. Any existing damage will be documented and presented.

Installations are performed with minimal structural impact.

This estimate assumes:

• Functioning electrical outlets
• Sound structural surfaces for attachment
• Necessary repairs or upgrades are not included unless explicitly stated.

Scheduling & Seasonality

• Installation dates are confirmed once the deposit is received.
• Due to seasonal demand, exact installation times cannot be guaranteed.
• Seasonal installs prioritize removal by:
  • Strict HOA or compliance-regulated neighborhoods first
  • Then, in order of installation date

Property Access Requirements

To avoid delays and extra charges, customers must ensure:

• Unobstructed access to electrical outlets and installation zones
• All required permissions, gate codes, or community clearances are provided in advance
• Any delayed access may result in rescheduling and added labor charges

Weather Contingencies

Installations may be rescheduled at Santa's Lights' discretion for the safety of crews and your property, including but not limited to:

• High winds
• Heavy precipitation
• Freezing or unsafe surface temperatures

We will reschedule your installation at the earliest safe opportunity.

Cancellations

• Cancellations within 72 hours of the scheduled install will incur a 25% cancellation fee (of the deposit).
• Seasonal installations canceled after November 1st will incur a 50% cancellation fee, due to high-volume commitments and inventory allocations.

Satisfaction Guarantee

If you are not fully satisfied with your installation, notify us in writing within 72 hours of completion. We'll offer:

• A full refund
• A $100 inconvenience bonus

We stand behind our service and quality—no questions asked.

Client Acknowledgment

By submitting payment or deposit, the client affirms understanding and agreement to:

• All terms, disclaimers, and payment policies listed herein
• Santa's Lights' right to adjust scheduling, materials, and service strategy as needed
• The full Terms & Conditions, which are available upon request

Everyday: 8am-6pm

24/7 Support, Free Seasonal Maintenance

Serving Placer County, El Dorado County,
Sacramento County and Alameda County